New study on digital inclusion in Luxembourg

The Ministry for Digitalisation has just published the results of a study it commissioned from the Luxembourg Institute of Socio-Economic Research (LISER): "Digital Inclusion. An analysis of the situation in 2024".

The study is part of the National Action Plan for Digital Inclusion, of which it is one of the 40 main initiatives.

This is the third consecutive edition of this study, following those conducted in 2022 and 2023, which aimed to identify the factors behind the digital divide and monitor its evolution.

The results of the study, together with the recommendations made by LISER, will help shape the new National Action Plan, so that it meets the current needs of society and keeps up with the rapid evolution of technology.

The main findings are:

• In 2024, only 1.1% of residents have never used the Internet, confirming the trend towards widespread digital use.
• As in 2022 and 2023, analysis of usage patterns reveals three sub-groups of Internet users: low users (23%), intermediate users (40%) and heavy users (37%). There has been a steady increase in the proportion of heavy users.
• In 2024, 43% of internet users gave up on at least one online task due to the complexity or constraints associated with using the internet.
• Digital stress is on the rise: 76% of internet users report feeling some level of stress when using the internet, compared to 64% in 2022.
• 60% of respondents believe that the pace of technological change is too fast.

The full results of the study are now available on the website of the Ministry for Digitalisation.