Facilitating digital access

Establishment of a research programme by the Ministry for Digitalisation and the Interdisciplinary Centre for Security, Reliability and Trust (SnT) on the user-friendliness of public digital services, as well as the socio-technical aspects of the user interface and their impact on digital inclusion. The research programme will examine how new technologies and research can promote digital inclusion.

Implementation of the "Electronic Governance 2021-2025" strategy by the Ministry for Digitalisation and the Government IT Centre. The strategy aims to strengthen eGovernment and support the transition to digital governance with the objective of creating real added value for citizens. The ambition is to promote transversal digital accessibility, develop user-centred services, offer attractive online public services and invest in citizens’ trust in online state services.

Strengthening efforts to implement accessible digital state services and products through the CTIE in accordance with the ReNow framework (standardisation framework for websites). This framework constitutes an approach and assistance in terms of web quality for state and public sector bodies and entities that includes many aspects of standardisation, such as quality standards, web-accessibility standards and a user-centred approach.

Ongoing development and provision of descriptions in easy read (Leichte Sprache) of digital administrative procedures on Guichet.lu by the CTIE.

Launch of a legal and technical feasibility study for the possible introduction of a "digital proxy" by the Ministry for Digitalisation to enable a third party to carry out digital administrative procedures on behalf of a relative.

Continuous development of the mobile application MyGuichet.lu by the CTIE to provide citizens with simple mobile access to their private space on MyGuichet.lu. This measure supports the development of "cross media access", as set out in "Electronic Governance 2021-2025".

Analysis of the decentralisation potential of Guichet.lu by the Ministry for Digitalisation.

Promotion and development of analogue, audio-visual and digital media supports by the CTIE to securely access digital government services. This may include instructional videos, online tutorials, flyers, brochures and user guides, which ensure that all citizens are given support when connecting to and using digital public services.

Ongoing assessment of the accessibility of public websites and mobile applications by the government’s Information and Press Service (SIP). In this context, the General Framework for Improving Accessibility (RGAA), adapted to the Luxembourg context, serves as an accessibility reference framework for all Luxembourg administrations. The SIP carries out accessibility checks on public digital content and draws up regular reports on its findings. In addition, the SIP manages complaints about accessibility and ensures effective mediation between citizens and the various administrations while raising awareness of digital accessibility and its legal framework in Luxembourg among the various stakeholders and the public. The SIP manages the digital accessibility portal https://accessibilite.public.lu, which offers access to a set of resources to make websites and mobile applications accessible to the greatest number of people and provides a tool to easily generate accessibility declarations for each published website and application.

Conversion by BEE SECURE, under the aegis of the Ministry of Education, Children and Youth, of all its current and future publications into "universal accessibility" PDF/U.A. format.

Development of inclusive and accessible "universal design" platforms by the National Institute for Public Administration of the Ministry of the Civil Service for administrations and municipalities, which make it possible to offer content (webinars and e-learning) to people with disabilities or with special learning needs.

Development of digital accessibility and awareness-raising of the various issues connected therewith through the execution of the national action plan for the implementation of the Convention on the Rights of Persons with Disabilities 2019-2024 by the Ministry of Family Affairs, Integration and the Greater Region. The action plan contemplates a more systematic use of easy read language to improve communication for and with people with disabilities.

Launch of the broadband strategy "Efficient connectivity for all" – the national strategy for ultra-high-speed electronic telecommunications networks 2021-25 – by the Department of Media and Telecommunications of the Ministry of State. In order to avoid a digital divide, the strategy includes the provision of connectivity for all households, regardless of their social situation, through targeted support measures. Consequently, it is estimated that, by 2025, every household should have a connection of at least 100 Mbps in download speed in order to become fully integrated into a modern society.