Maintaining a non-digital alternative

Some people do not wish to or cannot use digital tools, whether for health reasons, personal beliefs, lack of confidence or persistent difficulties despite support measures. For these groups, the existence of an alternative path is not only necessary but also reassuring..

These alternatives ensure that all citizens can continue to access public services, information and administrative procedures, even without using digital technology. This also means ensuring that essential information is available in a variety of formats that are understandable and usable by all.

 

Initiatives

To guarantee accessibility for all, the National Action Plan provides for initiatives to maintain analogue solutions and human support. These measures include physical reception, personalised assistance and concrete alternatives for those who cannot or do not wish to use digital technology.

To maintain an alternative to digital technology, three objectives have been defined:

  1. Maintain a physical reception service
  2. Provide personalised support to citizens
  3. Offer alternatives to digital solutions

For more details on the corresponding initiatives and their implementation methods, please consult the National Action Plan for Digital Inclusion document.

Other strategic levers

To promote the digital inclusion of all citizens, it is essential to maintain non-digital alternatives, but also to:

Coordinating the National Action Plan for Digital Inclusion Enhancing digital skills Increasing motivation and building digital confidence Facilitating digital access Enhancing autonomy through digital technology

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